Reviews

"I will never go anywhere else for my HVAC needs."

I will never go anywhere else for my HVAC needs. 1st Priority came in and saved the day after another company tried to charge me double what 1st Priority did. They did a wonderful job communicating, completing the job quickly, and ensuring I was pleased with the work. I can't recommend them highly enough.

Matthew T.

"Quickly figured out what needed to be fixed."

Tim was amazing! Communicated before heading towards my house, was respectful when in the home, and quickly figured out what needed to be fixed.

Jayln M.

"Very professional, thorough and informative"

Both times coming out to maintain our heating and AC, the technicians were very professional, thorough and informative. Thanks for doing a great job!

Michael T.

"We will definitely be using them again!"

We called for an A/C repair at our church and they got us in quickly. Tim was professional and he had the problem diagnosed and repaired within a few hours. Their prices are very reasonable. We will definitely be using them again!

Glenn J.

"Super friendly and communicated very well."

The technician was timely, knowledgeable and explained everything to me. The office staff is super friendly and communicated very well.

Joan J.

"They are professionals in every way. I recommend their service."

A lead associate arrived on time, did a review of the vents and the furniture that would be moved to allow access, and did a review of the system in the basement. After a short discussion with the arriving partner and this team worked efficiently. Cleaned every area they accessed; air conditioners back on and collected their material as I did a walk around. They are professionals in every way. I recommend their service.

Joarvonia G.

"These are the people to call."

As a real estate agent in Kansas City, I rely on good referral partners to take care of my clients at the same level that I do and I will not recommend or refer someone until I know they will take that seriously. It is a great feeling to know that I can just have my clients, family & friends call Randy Welch who has been in the HVAC game for many years and they will be taken care of by the 1st Priority team. Even if you just need a spring and fall maintenance checkup, these are the people to call.

Justin G.

"Very professional and I will use them for ANY HVAC job in the future"

They came out on Memorial day to add Freon to my AC and fixed a leak. I was very appreciative due to other services I called with no response. The appointment was scheduled for 10 AM and due to another customer's cancellation he called and came about an hour earlier and completed the job. I could feel the difference in cooling before he even left. Very professional and I will use them for ANY HVAC job in the future. THANK YOU FOR WORKING ON THE HOLIDAY!!!!

Lance S.

"The company personnel was very efficient and quick."

The company personnel was very efficient and quick. Our system had been broken down for 24 hours they came in and got my system up and running again. I would use them every time. Also, I like the pricing is reasonable. Thank you. Priority Heating & Cooling.

Linda J.

"I wholeheartedly recommend First Priority Heating and Cooling to anyone in need of heating and cooling services"

I am writing to express my utmost satisfaction and gratitude for the exceptional customer service I received during the recent replacement of my furnace. I wanted to take a moment to acknowledge your outstanding team and extend my heartfelt thanks for a job well done.

From the initial consultation to the final installation, your team at First Priority Heating and Cooling demonstrated professionalism, expertise, and a genuine commitment to customer satisfaction. The entire process was seamless, efficient, and stress-free, thanks to your knowledgeable and courteous staff.

I was particularly impressed with:

1. Expert Consultation: The technician who visited my home provided a thorough assessment of my heating needs and patiently answered all my questions. Their knowledge and expertise instilled confidence in me that I was making the right choice.
2. Transparent Communication: Throughout the process, your team maintained open lines of communication. They kept me informed about the progress, any unexpected challenges, and the estimated timeline for completion. This level of transparency was greatly appreciated.
3. Timely Installation: Your technicians arrived promptly on the scheduled day of installation and worked diligently to ensure that the entire process was completed without any delays. They paid attention to every detail and left my home in a clean and orderly manner.
4. Exceptional Service: The professionalism and friendliness exhibited by your team truly stood out. They were respectful of my property, took the time to address my concerns, and provided clear instructions on operating the new furnace. It was evident that customer satisfaction was your top priority.

Not only am I extremely satisfied with the new furnace, but I am also impressed with the overall experience I had with First Priority Heating and Cooling. Your company's commitment to excellence and dedication to delivering outstanding customer service is commendable.

I wholeheartedly recommend First Priority Heating and Cooling to anyone in need of heating and cooling services. Your team's expertise, professionalism, and commitment to customer satisfaction make you a standout in the industry.

Thank you once again for your exceptional service. Please extend my gratitude to everyone involved in making this process so smooth and enjoyable. I look forward to utilizing your services in the future and will be sure to recommend you to friends, family, and colleagues.

Karis H.